it had marvellous location next to public onsen, bus station and most attractions in hakone especially with the hakone freepass. the stuff where friendly and made me feel comfortable.

Fabulous hotel and free parking, great location up to restaurant. Location really close to which could have been quaint and Hakone Tozan Train for Hakone Tozan Cable Car and premium outlet. For tea or coffee visit Ninja Cafe Fuma nearby...

The hotel is in a BEAUTIFUL and excellent location, steps away from a train station.

Convenient location next to Gora train station. On-site traditional Japanese meals for breakfast and dinner with gluten intolerance options. Free use of kimonos for onsen and meals. Helpful staff. Spacious rooms with private baths on the balcony.

The hotel staff is excellent. Even if they do not speak very well English, they are trying to help as best as they can. The futons are very comfortable, it was the only night during the whole 14 days trip that I didn´t feel any pain in my back and slept peacefully the whole night. The food was amazing and as a first ryokan experience we really loved it.

The way to get there is a bit tricky. You have to take the cable car if not taxi from the Gora train station otherwise the hotel stands on the steep hill and it´s impossible to walk there with the suitcase like we thought we could. The hotel is a bit worn which we were able to compare afterwards - we stayed also in other ryokan in the same area - it was newer with better location and cheaper price. Nevertheless, the stay was great.

Very relaxing hotel Staffs are really helpful and friendly. Outdoor private onsen is the best part in this hotel. Esp when you come from country thats quite too shy to share onsen with stranger like me im from Thailand. If i have a chance ill stay in this hotel again. The food is very yummy.

The room was a bit old

The location of this Ryokan is fantastic, right next to the train station and close to attractions like the Hakone Open Air museum and the garden/craft center. The onsen is a great addition, with clean facilities and a relaxing atmosphere. The staff are friendly and helpful, creating a welcoming environment. The rooms are tidy and spacious, with a balcony bathtub offering a lovely view. The Japanese dinner included in the room price is delicious, and the breakfast is also included. a great place to stay for business travelers or anyone looking for a retreat-like experience.

Felt at home with caring staff, who go out of their way to make sure everything is taken care of.

Love the location up in the mountains & very close to Naka Gora cable car stn. Long journey up but worth it. Loved the Keiseki meal and the private hot spring spa. It was truly a great way to relax. Very helpful staff & thanks to Ryo for being so hospitable.

not your new design concept hotel but it was alright coz i was out most of the day.

To enjoy a relaxable vacation leave with one hour free onsen daily service at Keyakiso. So delighted to enjoy Japanese Style rich breakfast and dinner prepared by Hotel. The furniture and bathroom curtain are recommended to be renewed. Overall speaking, very suitable for Honey Moon and enjoy tasteful Japanese Food. I would visit Keyakison again.

Convenient location, breathtaking views of Hakone mountains, close to Mount Fuji viewpoint, friendly and welcoming staff, delicious traditional Japanese-style breakfast.

Can't think of anything.

the staff was so friendly. the food was spectacular. the private hot spring was nice too. everything met my expectations.

Helpful staff, convenient location, nice meal, love it so much, good memory in hakone

The location of this hotel is fantastic - right next to the train station and in the beautiful Hakone mountains. It's easy to explore the area and enjoy the stunning views of Mount Fuji. The staff at this hotel are very welcoming and friendly. They made me feel right at home and were always available to assist with any questions or requests I had. The rooms with open-air baths are a standout feature. It was so relaxing to soak in the warm water while enjoying the breathtaking mountain view.

All was well during my stay.

Good meals and nice Onsen-facilities, clean rooms.

Rather old house.

The hotel has a good location for exploring Hakone. There is a cable car station just next to the hotel - Naka Gora (be aware to get off on the left side of the station). Good food served in a dining room. Very cozy private mineral baths that could be used free of charge.

The rooms a little bit old.